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Frequently Asked Questions

All questions will be answered here: IDEAS Care

Contact Us

Your satisfaction with our products and the comfort of ordering online from housegardenideas.com are very important to us. If you have any questions, comments or suggestions, feel free to contact us!

E-mail

If you have questions concerning your order, or anything else, you can email us at support@housegardenideas.com.

How to order?

Ordering is easy and simple at.housegardenideas.com. Just follow the steps mentioned, and here are some instructions.

  • Step1. View the products and choose one product you want.
  • Step2. Then, you enter the desired inscription from the dropbox menu and choose the available options.
  • Step3. Click on the “Add to Cart” button.
  • Step4. Click the shopping cart and confirm what you selected and update the quantity. If there are no problems, click "Continue to Checkout" to continue.
  • Step5. Input your shipping address, email address, and phone number.
  • Step6. Complete buyer information, shipping, and payment option. Click "Continue Checkout" to make the payment. If you have a PayPal account, You can pay with your PayPal account, otherwise, you can pay with a debit or credit card or PayPal credit via Paypal payment page. (We are working hard on building a payment gateway with 2Checkout and it will be available soon )
  • Step7. Verify information.
  • Step8. Once your payment has been processed, we will send an email confirming your order information. The order processing will begin when the due payment is received. The tracking number and tracking links will be sent to your email address once your order is shipped out.

How to track my order?

Please see instructions here: https://crm.housegardenideas.com/q/how-do-i-track-order-processing-process-ideas

Do you provide tracking information?

Yes, we will send you a tracking number via email once your order ships. If you haven’t received tracking info within 5 days, then please contact us.

I ordered multiple items but only received one. Where is the rest of my order?

We work with multiple global partners so it can happen that your items are shipped separately this is to speed up delivery. Don’t worry you will get the items that you ordered.

When will I receive my order?

We make every effort to send it to you as soon as possible after the order is successfully submitted. Actual deliveries may vary due to custom processing times, different shipping addresses, customs clearance times and some other distributions.

Delivery time = Processing time + Shipping time + the shipping method

Processing time: Usually we need 1-3 business days to customize items and there may be some delays in our busy season.

Shipping time: Transit time for different countries is different.

Shipping method: If you use the free shipping package, it will take longer

We will inform in detail when you purchase

  • United States: 7 to 20 days
  • Europe: 10 to 30 days
  • Australia / New Zealand: 12 to 25 days
  • Rest of the world: 20 to 40 days (please note that shipping your package in some smaller countries or islands may take longer, but don't worry you will receive items)

How can I cancel a paid order?

A paid order must be canceled within 12 hours by emailing the cancellation request to support@housegardenideas.com.

If you cancel the order after 12 hours and have not yet shipped, we will cancel the order and the customer must pay the cancellation fee

Order Cancellation Fee is the fee generated by PayPal or 2checkout transactions. It is about $1-$3

We cannot cancel an order once it is shipped. If you still want to cancel after it arrives, please contact us for a return or exchange.

Return policy: https://housegardenideas.com/refund-policy

What methods of payment do you accept?

Please see details here: https://housegardenideas.com/payment-method

Note: You can use reward points to pay for your order

How to earn reward points?

Please see details here: https://crm.housegardenideas.com/q/how-earn-reward-points

Do you offer free shipping worldwide?

It's correct. We are happy to offer free shipping to most countries around the world!

Do I have to pay customs duties?

You are responsible for paying taxes. But most of our items are not taxable. But if it is, it's a small, insignificant tax

Which shipping way do you provide?

Standard worldwide shipping and courier are the most popular shipping methods on our website, such as China Post Express & Logistics Air Mail and EMS. Shipping costs of China Post Express & Logistics Air Mail and EMS are free.

In addition to cooperating with EMS, we can provide UPS, DHL, FedEx, TNT with additional fees. If you need to receive an order on a specific date, please contact us first to inquire about availability. We will always do whatever we can to accommodate you.

What happens if I don't arrive when my order arrives?

It would be appreciated if you could be at your delivery address for a signature to be required when the parcel is shipped by courier.

But please don't worry if you can't. Go to your local courier company or post office with your tracking number NO. To receive the parcel as soon as possible when you return home.

Why does it say delivered while I receive nothing?

Normally, parcels will be delivered to the shipping address you left on our website, but your parcel may be delivered at your local post office or shipping company. You can contact them with NOT your tracking to receive the parcel as soon as possible.

If you still cannot find the parcel in the shipping company or post office, please contact us at support@housegardenideas.com as soon as possible and we will give you an appropriate solution.

Thanks for your understanding.

What should I do before returning an item?

If you are not satisfied with the products received, please contact us first for further assistance. If you receive incomplete items or broken items, please contact us before arranging a return. We will contact you to give you the best solution.

You can send your request to us with the following instructions: https://crm.housegardenideas.com/submit-request

Note: Please read our refund terms carefully before submitting a request

Items must be returned within 7 days from receiving your order, and please note that the shipping charges are on you. Once you have done the return please email us about your return tracking number and tracking link.

What if my item was broken, wrong or missing?

We apologized for the inconvenience. Our items are subject to stringent inspection before shipping out. If the item was broken, wrong or missing in transit, we feel sorry for that. Please contact us via email as soon as possible upon your receipt and take some photos to show us about the exact problem. After receiving your photos, we will find out a reasonable solution for you. Thank you for your understanding and cooperation.

Can I return my package 'Return to Sender'?

'Return to Sender' is NOT an authorized return method. Any shipping charges incurred will be at the customer’s expense. We recommend that you use insured parcel post or priority mail for the return shipment.

Do I have to return the gift?

The gift is based on the total of your order. If your return drops below the total required minimum, you are no longer entitled to a gift. If you decide to keep the gift, you will be charged the value of the gift.

It’s been over 60 days. Can I send back my item for a refund or exchange?

Items returned after 60 days from the delivered date may not be accepted unless authorized. If the order is shipped back to you and you choose to reject that returned shipment, housegardenideas.com reserves the right to deny chargeback, liquidate merchandise, and charge for additional incurred shipping.

Do I have to pay to ship for my return?

Yes, customers are responsible for the cost of shipping items back. If your item is received defective or broken then please call customer service about a return or exchange.

How soon will I receive my refund?

The refund will be handled as soon as we receive your parcel. But please pay attention to the refund time which is determined by the payment method you used carefully.

  • Paid by Paypal: 3-5 business days.
  • Paid by credit card: 15-20 business days.

When can I get the exchanged items?

The exchanged items will be arranged to be customized in 1-3 business days as soon as we receive your returned parcel tracking information. Once your exchange request has been completed an email will be sent to your email address on file.

What if my exchange has a price difference?

If your exchange is priced lower than the original item ordered, we will refund that difference to you in your original form of payment. If your exchange is priced higher than the original item ordered, you must make payment for the price difference.

Do you offer a gift wrap and gift message card?

We don’t sell gift wrap and gift message cards in our shop. If you need a gift wrap or gift message card, you can contact us at support@housegardenideas.com to tell us your demand and we will satisfy your need.

Is it safe to shop at housegardenideas.com?

Absolutely yes! housegardenideas.com is running normally, safe and secure.

Housegardenideas.com has done several safety precautions to protect your personal information from unauthorized use. We are using the latest security technology, including data encryption, server authentication, and message integrity, which is like keeping your PayPal and credit card information in a bank vault. Keep in mind that we can secure your payment completely.

We have a team of technicians who always make sure the site works safely.

Does housegardenideas.com keep personal info for customers?

When users are logging on to the site to leave personally identifiable information, the content of your personal information including name, phone number, zip code, and address will be collected on our website. The Bank will automatically receive and record the logging information of your browser and the server, including but not limited to your IP address, cookies in this site and your web history requirements.

We respect your privacy, we will secure your personal information. So do not worry.